Real-Time Server & Network Monitoring watches over critical parts of the system around the clock:
We take a completely different approach than other support companies. Rather than waiting for you to discover problems and call us, we’re proactive and find small problems before they become big calamities – saving you hours of downtime and frustration, this service is included with all support agreements.
Sever health and performance
Network speed and connectivity
Disk space availability/ consumption
Web page availability
File and folder sizes are within expectations
Vital Windows Services are working
Real-time monitoring and alerts
Real-time monitoring and alerts – With automated alerts and thresholds for different device types, Sentinel have full visibility into device or group behaviours that keep us ahead of the game and two steps ahead of any looming incidents.
- System resources
- Logged-in users
- Network & IP Monitoring
- SNMP Monitoring
- Windows updates
- SQL Server
- Exchange
- Active Directory
- Hyper-V & SNMP enabled devices
Patch management
Our RMM software manages all OS patches for Windows and Mac patching and updating for a wide range of software.
- Windows Updates
- Windows Update: Service Pack
- Microsoft Office Updates
- Driver Updates (Hardware)
- Java updates
- Adobe updates
Remote Access
Our advanced remote access tools allow us to:
- Access desktops, servers, applications, files and data with ease
- Share screens, send files, and establish remote control
- Securely log in from anywhere, globally
- Chat with users in real-time to resolve issues
Asset and inventory scanning
A complete overview of hardware and software assets:
- Hardware distribution
- Software inventory
- Operating System distribution
- MS Office distribution
- Antivirus type, update, and license status
- HDD Usage and alerting on upgrade required
- Hardware (CPU, Memory) type, size, and alert on upgrade required
- Detailed Server and Workstation configuration and status
Benefits of Sentinel IT support
Sentinel IT Services offer complete end to end support for clients so that all of your IT requirements are taken care of giving complete peace of mind.
IT Support features the following products and services.
- Unlimited telephone, remote and onsite support
- Support for your in-house IT department
- Liaising with third party suppliers
- Onsite Support
- Remote Monitoring / Preventive Maintenance
- Scheduled Maintenance Visits
- Performance Reviews
- Network Audits
- Fixed monthly cost – easy budgeting
- Managed Anti-Virus
- Managed Anti-Spam Filtering
- Web Hosting
- Labour (installation of PC’s/Printers/Laptops/Routers/Switches)
Support Contracts paid monthly…
No upfront annual fees!
- Remote management and monitoring included
- Microsoft 365 management included
- Unlimited On-site, remote & telephone support included
- No additional support costs so no surprises